Policies

Terms & Conditions

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These terms apply when you use projectzanshin.com or buy from us. Please read them before placing an order. By placing an order, you agree to them.

1. About us

projectzanshin.com is run by your legal or business name, registered in Sri Lanka under business registration number registration number, at your business address. In these terms, "we", "us" and "our" mean this business, and "you" means the person using the site or placing an order.

2. Our products

We describe and photograph our products as accurately as we can. Each stand is made from natural wood, so grain, colour and knots vary, and screen colours differ between devices. Items shown as "to be confirmed" on the site may change before they ship, and we will tell you before dispatch if anything in your order differs from the description.

3. Prices

• All prices are in Sri Lankan rupees (LKR) and include taxes, if any.
• Delivery charges are your delivery charges and are shown before you pay.
• We may change prices at any time, but changes do not affect orders already confirmed.
• If a price is shown incorrectly, we will contact you before dispatch. You can then accept the correct price or cancel for a full refund.

4. Placing an order

When you place an order, you will receive an email acknowledging it. This is not yet an acceptance. Your order is accepted, and a contract formed between us, when we confirm it by email or dispatch it. We may decline an order, for example if an item is out of stock or we cannot deliver to your address, in which case we refund anything you have paid.

You must be 18 or over, or have a parent's or guardian's permission, to place an order.

5. Payment

We accept the following payment methods:

• Online payment by Visa, Mastercard, American Express and other methods offered at checkout, processed securely by our payment provider, PayHere. Your card details go directly to PayHere. We never see or store them.
• Cash on delivery, where available. Please have the exact amount ready.

We dispatch online orders once the payment has been confirmed by PayHere. If a payment is reversed or charged back, we may cancel the order or ask for payment by another method.

6. Delivery

• We deliver island-wide within Sri Lanka. We do not currently ship overseas.
• Delivery usually takes 2–3 working days in Colombo and its suburbs and 3–5 working days elsewhere, after dispatch. These are estimates, not guarantees.
• Please check that your address and phone number are correct. If a delivery fails because of incorrect details or no one being available, we may charge for re-delivery.
• The items become yours, and your responsibility, once they are delivered.

7. Returns and refunds

Our Returns & Refunds policy explains how to return an item, cancel an order or get a refund. It forms part of these terms.

8. Gift orders

You can send an order to someone else and add a note, which we will write by hand. Please do not include anything offensive or unlawful in a note. We may decline to write a note at our discretion. Gift recipients can return items under our Returns & Refunds policy, and refunds go to the person who paid.

9. Your information

We collect the details needed to process and deliver your order: your name, email address, phone number and delivery address. We use them only to fulfil your order, contact you about it and, if you sign up, send you news from us. You can unsubscribe at any time.

We share your details only with the service providers needed to run the shop, such as our payment provider and delivery partner. We never sell your information. You can ask us to see, correct or delete your information by contacting us. We handle personal data in line with Sri Lanka's Personal Data Protection Act No. 9 of 2022.

10. Our content

The Project Zanshin name and logo, and the text, photographs and designs on this site, belong to us. You may not copy or reuse them for commercial purposes without our written permission.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our control, such as severe weather or courier disruption. Unless the law says otherwise, our total responsibility for an order is limited to the amount you paid for it.

Nothing in these terms limits your rights under Sri Lankan consumer law, or our responsibility for anything that cannot legally be limited.

12. Law and disputes

These terms are governed by the laws of Sri Lanka. If you have a problem, please contact us first and we will try to resolve it. Any dispute we cannot settle together may be brought before the courts of Sri Lanka.

13. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.

14. Contact us

Email your email address or message us on WhatsApp at your phone number. We reply within 2 working days.