Policies
Returns & Refunds
Last updated: date of publishing
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We want your Zanshin Weekly to arrive perfect and stay on your desk for years. If something is not right, this page explains what we will do.
- Damaged or wrongTell us within 7 days of delivery. We replace or refund it at no cost to you.
- Changed your mindReturn it unused within 14 days of delivery. You cover return delivery.
- Refund timeWe send refunds within 7 working days of approving them.
1. Damaged, faulty or wrong items
If your order arrives damaged, has a fault, or is not what you ordered:
- Contact us within 7 days of delivery with your order number and a clear photo of the problem and the packaging.
- We will reply within 2 working days and offer a free replacement or a full refund, including the delivery charge. You choose.
- If we need the item back, we will arrange collection or pay the return delivery cost.
Walnut is a natural material, so grain, colour and small knots vary from stand to stand and from our photographs. These natural differences are not faults.
2. Changed your mind
You may return items you no longer want within 14 days of delivery, as long as they are:
- unused, with no writing on the week cards;
- in their original box and packaging, in resaleable condition; and
- for refill packs, still in their unbroken paper band.
Please contact us before sending anything back. You pay for return delivery, and we recommend a tracked service, as we cannot refund items lost on the way back to us. Once we receive and check the item, we refund the price you paid for it. The original delivery charge is not refunded for change-of-mind returns.
3. Items we cannot take back
- Week cards that have been written on, or refill packs whose paper band has been removed.
- Items damaged after delivery through misuse, water, heat or direct sunlight.
- Gift notes, which are handwritten for each order.
This does not affect your rights if an item is faulty or not as described.
4. Cancelling an order
You can cancel any time before your order is dispatched for a full refund. Contact us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled, but you can return it under section 2.
We may cancel an order if an item is out of stock, if a price was shown incorrectly, or if we cannot deliver to your address. If that happens, we will tell you and refund you in full.
5. How refunds are paid
| You paid by | We refund to |
|---|---|
| Card or online payment | The same card or account, through our payment provider, PayHere. |
| Cash on delivery | A Sri Lankan bank account in your name. We will ask for the details by email. |
We send approved refunds within 7 working days. Card refunds can then take a further 5–14 working days to appear, depending on your bank. We do not charge refund fees.
6. How to contact us
Email your email address or message us on WhatsApp at your phone number. Please include your order number.
Returns address: your return address. Please contact us before posting anything to this address.
7. Your legal rights
This policy is in addition to your rights under Sri Lankan consumer law, including the Consumer Affairs Authority Act No. 9 of 2003. Nothing in it limits those rights.